Your privacy is important to us – this notice explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 20.
Collecting of and purpose for your information
We Simply Care LTD offer a wide range of care services to the old and vulnerable. Our customers are the general public and government organisations who need assistance and in supporting them day to day. We are a limited company and our company number is 11181500.To provide such a service, we may need to collect personal data such as name, address, contact details.
Your information may be used to introduce you to the services we offer, to help with ongoing administration, to contact you with any review or changes that are applicable, for our own business research and analysis.
Withholding of the required data may result in an insufficient service being provided.
We may obtain data from individual customers or from employer firms.
Sharing your data
We may share your personal data with the following organisations –
- We may verify your identity by searching publicly available records held by credit reference agencies
- DBS checking will be undertaken as appropriate
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them
We will not sell or share your information with any other third parties unless we have obtained additional consent from you.
Your rights regarding your data
- We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention
- Should your data be inaccurate we will rectify this without delay
- Should you wish us to delete your data at any point, please contact the office as shown further below to make the request.This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
- Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
- You can request access to your data at any time.We will provide you with a full copy within one month of your request
- You can withdraw consent to us holding and processing your information at any time.Please contact the office as below should you wish to do this
- We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to do so
We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request.
Our contact details
Should you wish to contact us in relation to any issues within this notice, please contact:
Data Compliance Officer
Great Gilberts Farm Old London Road, Capel St. Mary, Ipswich, England, IP9 2JU
Your right to complain
Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:
The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.